1. Introduction
Welcome to our Privacy Policy. For clarity, the terms and abbreviations used here are consistent with those in our Terms of Service.
This policy outlines how RAVATAR collects, handles, and safeguards your personal information. Your information can either be ‘personally identifiable’, meaning it can directly identify you, or ‘non-personally identifiable’, which can’t specify who you are. In this document, we’ll refer to personally identifiable information as “personal data.”
We’re RAVATAR, situated at Anastasiou Sioukri 1, THEMIS COURT, Office 402, Limassol, 3105, Cyprus. We uphold the principles of processing personal data and are committed to your privacy. Should you have questions or issues about your data privacy, please reach out to us at privacy@ravatar.com
2. Beyond the terms defined in our Terms of Service, the following words and phrases are to be understood as:
This is information about an individual (the “User”) that makes them identifiable. It can either be direct information like a name or ID number or indirect details that, when combined, might reveal who they are. This can include things like physical characteristics, cultural background, or online usernames.
This refers to any action or set of actions performed on personal data. It covers a wide range of operations from collecting, recording, organizing, and storing to altering, retrieving, using, and deleting the data. Whether these actions are done manually or automatically, they fall under processing.
This is a person, organization, or entity that handles personal data for RAVATAR. They manage the data but don’t decide how it’s used.
This happens when there’s a security incident, intentional or not, that results in the personal data being destroyed, lost, changed, shared without permission, or accessed without authorization.
3. Personal Data We Process
In your interactions with our Services or when reaching out to us, we may process various types of personal data, including:
Identity Data: First name, last name, username, or other identifiers.
Contact Data: email address and phone numbers.
Profile Data: Preferences, feedback, survey responses, as well as your account’s username and password.
Usage Data: Information about how you interact with our website and services.
Marketing Preferences: Your choices regarding our marketing communications.
Technical Data: IP address, browser type, time zone setting, location, and the device’s operating system.
Additional Data: Any other information you might choose to provide.
We typically collect this data when you use our Services or communicate with us.
4. Legal Basis for Data Processing
We rely on several legal justifications when processing your personal data:
Consent: You’ve explicitly given us permission to process your data for certain activities.
Contractual Obligations: Our processing is essential for us to meet our responsibilities under agreements you’ve entered into.
Legal Compliance: We’re required to process some data to fulfill our legal obligations.
Legitimate Interest: We process data when it serves a genuine and legitimate company purpose without overriding your rights.
A practical application of our “legitimate interest” ground is when we process your email address. This lets us inform you about changes to our Services, introduce new offerings, or simply keep you updated on general news. Our aim is to ensure you’re informed about aspects of our Services that could interest you. Importantly, we promise not to use this legitimate interest justification to send you promotional emails related to third-party services. If you’d rather not receive our updates, each email offers an easy unsubscribe option.
5. Collection and Use of IP-address and Technical Data
Upon accessing our Services, we automatically collect and process specific technical data, including your IP-address. This collection is driven by our commitment to safeguard the Services. By analyzing these technical data points, we can promptly identify and mitigate potential security threats such as multiple unsuccessful login attempts or system vulnerabilities. This proactive approach ensures the robustness and reliability of our platform for all users.
We utilize third-party analytics tools to gather insights regarding your interaction with the Services and your activity on our website. The processing of this data is grounded in our legitimate interest to gauge the Services’ performance and to introduce necessary refinements. While we collect this information, it remains our priority to minimize the inclusion of personal data and to anonymize such data whenever possible. Information from specific sessions is rendered anonymous and is solely utilized for research with the objective of enhancing our Services. No third-party tools are capable of associating session data with an individual User.
Additionally, we might process content you submit for the purpose of video generation through the Services. This processing can be utilized for our internal research or to enhance either our Services or other technologies under the RAVATAR brand. Such processing is premised on our legitimate interest in constantly improving the Services and fostering technological advancements. It’s integral to understand that such data processing is typical for Services that are intrinsically linked to continual research and developmental evolution.
6. General Provisions
Mandatory Data for Services: Certain Services rendered by us necessitate the provision of specific personal data. For instance, the act of registering an account is contingent upon the submission of requisite details such as your name and email address. Additionally, some specialized Services may mandate the disclosure of further information, which will be explicitly solicited at the time of such Service request.
Documented Interactions: We methodically maintain records of your communications with us, encompassing but not limited to, any inquiries, grievances, or commendations, alongside our subsequent responses. Should you initiate contact with us, it is to be understood that we will collect any data you voluntarily provide, with the primary intention of addressing and resolving your queries.
Data Utilization and Third-Party Disclosures: It is our firm policy not to commercialize or lease your personal information to third-party entities. The data we collect is predominantly used for our intrinsic operational and marketing endeavors, strictly in conformity with this Privacy Policy. On rare occasions, legal imperatives might necessitate our compliance with court directives or governmental requisitions, compelling us to disclose certain information or segments thereof to duly authorized institutions.
Data Safeguarding Protocols: We have instated stringent security measures and practices aimed at safeguarding the personal data under our purview against potential misuse, unauthorized access, unwarranted disclosure, or inadvertent alterations.
Access Control and Breach Protocols: We recognize and assert the paramount importance of your personal data’s security. As such, access to said data is restricted to authorized personnel only, following a rigorous vetting process. Despite our meticulous security measures, it is acknowledged that no system can guarantee absolute impregnability. In the unfortunate circumstance of a detected or suspected data breach, we commit to notifying the pertinent regulatory authorities within a maximum of seventy-two (72) hours of awareness and will extend communication to the affected Users, as deemed necessary.
7. Children’s privacy
Our Services are strictly designed and tailored for individuals who are 16 years of age or older. We adopt a firm stance against the collection, solicitation, or retention of personal data from those under the age of 16 (“minors”). We employ measures to ensure that minors do not access or utilize our Service. Should we become aware of any inadvertent data collection from a minor, we will act swiftly to delete such information. Parents or legal guardians who suspect that their child might have provided us with personal information are strongly encouraged to get in touch with us immediately. We are committed to diligently uphold this policy to protect the privacy of minors.
8. Cookies and External Services Policy
Cookies are miniature data fragments utilized to retain information across web browser sessions. They chronicle details pertaining to your interaction with our platform, including preferred configurations, facilitating an enhanced browsing experience. Utilizing cookies enables us to refine and augment our Service, making it progressively user-centric.
While we remain committed to continuously enhancing our Services, the type of cookies (and related technologies, collectively referred to as “cookies” herein) may undergo periodic changes. Necessary cookies are activated as soon as you access our website. However, for analytics cookies, we require your consent.
We integrate Third-Party cookies from Google to glean insights into Service utilization and gauge marketing impact. The assimilated data adheres to both our Privacy Policy and Google’s equivalent document. Users wishing to bypass Google Analytics can equip their browsers with an add-on accessible at https://tools.google.com/dlpage/gaoptout. Moreover, users can desist from third-party cookie usage by navigating to the Network Advertising Initiative’s Opt-out Page at https://optout.networkadvertising.org/?c=1. Google Analytics’ operational nuances and opt-out provisions can be found at https://policies.google.com/technologies/partner-sites.
To hone our advertising strategies, we might engage third-party services like Facebook’s Pixel and Analytics. While we can’t access personal user data, Facebook can store and manipulate this data. Based on our current knowledge, Facebook might link this data with your user profile and deploy it for its advertising endeavors, in alignment with their Data Usage Policy available at https://www.facebook.com/about/privacy. If you wish to decline Facebook’s tracking, you can do so here: https://www.facebook.com/ads/website_custom_audiences/.
To tailor your cookie preferences, refer to your browser or device settings. The exact methodology for regulating cookies varies based on the browser and device in use. Visit your browser’s help section for detailed guidance. However, it’s essential to note that inhibiting cookies might compromise the optimal functionality of our Services.
9. Storage and International Transfer of Personal Data
Your personal data is accorded paramount importance and will be retained on servers that are rigorously vetted and maintained, ensuring top-tier privacy protection. There are scenarios where your information might be stored or transitioned to processors located outside the territorial bounds of the United Kingdom and the European Union. Such transfers are meticulously evaluated and executed only when these external processors manifest a robust commitment to privacy and exhibit tangible measures that guarantee the security of personal information.
When you register with us, we retain your data for 180 days? After this period, your data may be held in our backups for up to a year to ensure data integrity and address potential issues related to your transactions. Certain data may be retained longer if mandated by law or necessary for our legitimate interests.
10. Rights of Users
In alignment with GDPR principles, we remain committed to upholding and respecting the rights of our users. As a user, you have the following rights:
Right to Access: You have the right to access and receive a copy of the personal data we hold about you. This includes information about how we use your data and to whom it is disclosed.
Right to Rectification: If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or supplement such data.
Right to Erasure: Under certain circumstances, you may request the deletion of your personal data from our systems. This is sometimes known as the ‘right to be forgotten’.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, such as if you contest the accuracy of that data or object to our processing.
Right to Data Portability: Where applicable, you have the right to receive the personal data that you have provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another controller without hindrance from us.
Right to Object: You have the right to object to the processing of your personal data in certain situations, such as for direct marketing purposes.
Right to Withdraw Consent: If you have given consent to the processing of your personal data for specific purposes, you have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.
Exercising Your Rights: To exercise any of these rights, please contact us at privacy@ravatar.com. We may need to verify your identity before processing your request, which is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
For the first request of your personal data copy, no fee is applied. However, subsequent requests might attract an administrative charge.
Should we cease processing or delete your data, it could impede your ability to fully utilize our Services. We will duly notify you of such an outcome.
If you ask us to modify, delete (except when bound by legal obligations), or limit the processing of your personal data, it may necessitate us informing third parties to whom the data has been disclosed of your request.
11. Modifications to This Privacy Policy
RAVATAR retains the discretion to amend this Privacy Policy as needed. The most recent version will always be accessible on our website, with the effective date clearly marked at the beginning of the document. To ensure you remain informed of any changes and understand how your information might be used, we advise that you revisit and review this Privacy Policy from time to time. Your continued use of our Services after any modification signifies your acceptance of the updated terms.
