Case Study  

AI Receptionist

Bringing Sci-Fi Service to Real-World Hospitality

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AI Hologram That Greets, Guides,  and Gets Things Done

The hospitality industry has long sought to balance efficiency with personalization. Self-service kiosks can check you in, but they often lack warmth or flexibility. Traditional front desks, while personable, can slow things down during peak times. RAVATAR holographic AI avatars occupy the sweet spot between these two, providing immediate, tailored interactions without compromising the human touch.

With the introduction of the holographic AI Receptionist—a sophisticated, responsive digital solution set to elevate hotel services with seamless, precise, and distinctly futuristic experiences—the hospitality sector embraced a leading-edge advancement. This AI-driven holographic front desk avatar blends lifelike interaction with operational efficiency, allowing guests to handle various tasks, from check-in to reservations and inquiries, through an engaging holographic interface.

Background

When Great Minds Team Up, Hospitality Gets Smarter

A collaboration of distinct expertise brought this concept to life. RAVATAR, known for crafting highly responsive AI avatars, teamed up with CIC Hospitality, a Scandinavian hotel operator, Holoconnects, a provider of 3D holographic displays, and Mews, a leading hospitality management platform, to deliver this unique next-generation solution for hotel receptions. The AI Receptionist project emerged from a shared goal—to streamline front desk operations while preserving a welcoming, personal experience and increasing customer satisfaction.

ai answering service for customer interactions during and out of business hours

First implemented at Aiden by Best Western Lolland in Denmark, this AI-powered initiative reflects the partners’ pursuit of tech-forward guest services. Holoconnects’ Holobox presents the 3D avatar with lifelike clarity, while Mews’ platform integrates bookings, check-ins, and operational processes. RAVATAR powers the AI avatar, ensuring dynamic, human-like conversations tailored to guests’ unique needs. By leveraging AI-driven holograms, the parts signal a future where guest experiences are not just efficient but distinct and memorable.

Solution

Step Up to the Desk — The AI Receptionist is Already Waiting

The holographic AI Receptionist addresses key hotel operations by offering travelers real-time, voice-based assistance. Engaging with a full-size hologram 3D projection housed in the Holobox, guests can check in or out, generate room keys, schedule appointments for dinner or spa, and inquire about hotel amenities—all without waiting for a human agent.

Such an AI answering service reduces wait times, empowers guests with greater autonomy after hours, and optimizes staff availability. More than just streamlining processes, the new virtual receptionist delivers a fluid, interactive touchpoint that transforms guests’ stay.

Following the initial launch, the project’s stakeholders and operational partners, including RAVATAR, are gathering feedback to further refine the system. The goal is to enhance the avatar’s capabilities, refine its accuracy in responding to customer inquiries, add multiple languages support, and perfect backend operations. This process highlights the exciting potential of artificial intelligence in guest service and demonstrates the ability of AI avatars to learn and adapt through conversations.

Each iteration not only refines guest interaction but also deepens our understanding of how AI agents can best contribute to the hospitality industry, driving a shift from basic service to intuitive engagement that enables hotels to connect with clients in ways that feel smooth and natural.

Leadership Insight

“One of the main challenges that we are tackling when it comes to hotel operations is staffing, it’s tough. This technology kind of steps in and helps with the check-in, answering questions, and even creating room keys,” shared Matthias Tanski, CEO of CIC Hospitality.

“We were inspired to implement the AI hologram technology because we were looking for ways to improve. With this technology, we saw how we could make the check-in smoother and more exciting for our guests while keeping us ahead by using technology to improve their experience.

It’s a win-win situation for both our guests and for our operations.“

Unlock the details of this guest service game-changer — read the full press release