Reaching Usage Caps

As your AI avatar activity grows, you may eventually hit the limits of your current subscription due to conversation minutes quotas. Here’s how the system responds in such cases and what actions you can take to ensure your interactions continue without disruption:

• All Conversation Minutes are Used

  When all conversation minutes included in your subscription package are consumed, your AI avatar will become unresponsive. Users attempting to interact with it will see the message:

  “The service is currently unavailable. Please try again later or contact the website owner.”

  In this case, you can manually purchase a new subscription package (either with a higher capacity or of the same level), even if your current one hasn't expired yet. Please keep in mind that this will reset your billing cycle and, if you switch to a different plan, will replace your current subscription terms (so you won’t be billed again under the previous plan).

We recommend keeping track of your resource consumption and regularly reviewing your subscription metrics (use the PROJECT > Subscription Details option for this purpose) to adjust your plan as necessary. This helps prevent service downtime and keeps user conversations running smoothly.