Canceling Project Subscription

All subscription plans in Genesis Studio are recurring. This means that once you select a pricing plan and purchase a subscription for your project, future payments will be charged automatically via your linked payment method according to the billing period you chose during purchase (i.e., Monthly or Annually).

If you wish to cancel your subscription, open the Configuration Wizard > PROJECT tab of the required AI avatar project, and click the Cancel Subscription button:

Genesis Studio cancel AI avatar subscription button in billing settings

Confirm this action in the displayed pop-up:

Genesis Studio cancel AI avatar subscription confirmation popup

That’s it! From now on, your subscription will no longer auto-renew, and you won’t be charged for the next billing cycle once the current one ends. Until then, your project status will remain Active, and your AI avatar will keep operating as usual (unless all conversation minutes included in your current subscription package run out earlier).

Meanwhile, a note will appear below the Pricing Plan list confirming that subscription auto-renewal has been canceled and showing the exact date your AI avatar will stop working:

Genesis Studio deactivated AI avatar subscription information screen

If you prefer to disable AI avatar operation immediately, simply remove the widget script from your website or stop holographic streaming, depending on your integration setup.

Tip:  

Changed your mind? Reactivate your subscription before it expires to keep your AI avatar running without interruptions. No extra cost applies.